Support

Something not working, or a question? Write to us.

Contact

Email info@altex.si.

What to include

• Your device and system version (for example iPhone 15, iOS 18.2; or MacBook Air M2, macOS 14).
• The Molvi version (you can find it in the app's settings).
• What you said, and what Molvi wrote instead.
• The app where it happened.

Please don't send audio recordings.

Subscription

Cancel a subscription

Subscriptions are managed by Apple. On iPhone, open Settings, tap your name, then Subscriptions, choose Molvi and tap Cancel.

Restore Pro on a new iPhone

Install Molvi, sign in with the same Apple ID, and open Settings → Molvi Pro → Restore purchases in the app.

Refunds

Purchases are handled by Apple, so refund requests go through Apple at reportaproblem.apple.com.

More answers are in the FAQ.